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Platform Admin

Domain 88% of scored content

Agentforce

What Agentforce agents are and when AI is the right tool, how trust and permissions work, and how admins maintain and test agents, topics, instructions, and prompt templates.

2 topics

About 5 minutes of reading

  1. 8.1Agentforce use cases, trust, and permissionsAn Agentforce agent understands a request in plain language, picks a topic, and runs actions such as flows and prompt templates to complete it. Use an agent where requests vary and need language skills; use Flow where every step must run the same way every time. Agents only work as well as the data and permissions behind them.3 min read
  2. 8.2Agent Builder: topics, instructions, prompts, and testingAgent Builder is where admins shape an agent: its topics, their instructions, and the actions they can use. Prompt Builder holds reusable prompt templates grounded in Salesforce data. Every change should be tried in the conversation preview, and larger changes run through batch tests, before the agent goes live.2 min read