Technical resources and AWS Support

Know where to find answers, what each level of AWS Support adds, and how AWS Partners, AWS Marketplace, and AWS experts help.

Documentation and self-help

• Docs, whitepapers, and blogs: Official guides and whitepapers on docs.aws.amazon.com and aws.amazon.com.
• AWS Prescriptive Guidance: Strategies, guides, and patterns for migration and modernization.
• AWS Knowledge Center: Answers to the questions AWS Support gets most often.
• AWS re:Post: Community Q&A with answers from the community and AWS experts.

AWS Support plans

• Basic Support (free, every account): 24/7 customer service for account and billing questions, documentation, whitepapers, AWS re:Post, AWS Trusted Advisor core checks, and AWS Health. No technical support cases.
• Paid plans: Add 24/7 technical support cases by phone, web, chat, and email, the full set of Trusted Advisor checks, and the AWS Health API. Higher tiers respond faster to critical cases and add proactive guidance.
• Designated Technical Account Manager (TAM): Included at the top tiers: AWS Enterprise Support and above.
• AWS's current plans page lists three paid plans: Business Support+, Enterprise Support, and Unified Operations. AWS changed its lineup in December 2025. Developer Support and Business Support stopped taking new subscriptions on December 2, 2025 and end on January 1, 2027. Enterprise On-Ramp is supported through December 31, 2026. (All three stay available in the AWS GovCloud (US) Regions.) Older study material may still name these plans.
• AWS Support Center: The console page where you open and track support cases.

Health and optimization tools

• AWS Trusted Advisor: Best-practice checks for cost optimization, performance, security, fault tolerance, service quotas, and operational excellence (for example, idle or underused resources).
• AWS Health Dashboard and AWS Health API: Service status plus events affecting your resources, such as scheduled maintenance; the API makes them available to automation.

Abuse, partners, and experts

• AWS Trust and Safety team: Report abuse coming from AWS resources, such as spam, port scanning, DDoS, or malware.
• AWS Partner Network: Independent software vendors (ISVs) build software on AWS; system integrators help customers design, migrate, and manage workloads. Partner benefits include training and certification, events, and volume discounts.
• AWS Marketplace: Buy and deploy third-party software, data, and services on your AWS bill, with cost management (private offers), governance (Private Marketplace), and license entitlement tracking.
• AWS Professional Services and solutions architects: AWS's own experts who help customers plan and build, for example large migrations.